Hassle-Free Returns for Defective Items

At Fitness Express, we want you to be completely satisfied with your purchase. This policy outlines the conditions for returning an item for a refund or exchange.

What can be returned:

  • Defective Products: We accept returns of defective products within 7 days of delivery. A product is considered defective if it arrives damaged, malfunctions, or doesn’t match our website’s specifications.

Non-Defective Products:

  • Due to the nature of our business and potential safety risks, we cannot accept returns of non-defective gym and fitness equipment.

Easy Return Process:

  1. Contact Us: If you have a defective product, please contact our customer service team within the 7-day window. You can reach us by email at [email protected] or by phone at 0726 427550.
  2. Obtain RMA (Return Merchandise Authorization): Our representative will provide an RMA number and return instructions.
  3. Ship the Product: Securely package and ship the product back to us at your expense. Include the original packing slip and a copy of the RMA with your return shipment.
  4. Inspection and Processing: Upon receiving the return, we’ll inspect it to verify the defect.
  5. Refund or Replacement: If verified, we’ll issue a full refund to your original payment method, replace the product (subject to availability), or offer store credit.

Important Notes:

  • All returns must be received within 14 days of receiving the RMA number.
  • Returned products must be in original packaging with all manuals, parts, and accessories.
  • We are not liable for lost or damaged items during return shipment. We recommend using a trackable and insured shipping service.
  • This policy applies to all domestic and commercial gym and fitness equipment sold on our website.
  • We reserve the right to modify this policy at any time without prior notice.