Transparent Delivery Information

We want to get your gym equipment to you quickly and conveniently. This policy details our shipping and delivery process.

Delivery Zones and Fees

  • Free Delivery: We offer free delivery within Nairobi CBD.
  • Paid Delivery: For areas outside Nairobi CBD, shipping costs are based on:
    • Item weight and size: Heavier/bulkier items may have higher costs.
    • Delivery location: Remote areas or those requiring special handling may have additional charges.

Estimated Delivery Times

  • Dispatch: We aim to dispatch orders within 24 hours.
  • Delivery Timeframes: Delivery times depend on your location and chosen courier. We’ll provide estimates at checkout and send tracking information upon shipment.

Delivery Process

  • Reliable Couriers: We partner with trusted third-party couriers for safe and secure delivery.
  • Tracking Information: You’ll receive a notification with tracking details once your order is dispatched.
  • Signature Required: A signature may be required upon delivery. Please ensure someone is available to receive the shipment.

Additional Information

  • Unforeseen Delays: We’re not responsible for delays beyond our control, such as bad weather or carrier issues.
  • Large/Bulky Equipment: Extra delivery arrangements (like liftgate service) may be required for large or bulky equipment at an additional cost. Please contact us for details.
  • Policy Modifications: We reserve the right to modify this policy at any time without prior notice.